Terms and Conditions

PRIVACY POLICY

Dominion Locs is deeply committed to safeguarding the personal information of its users. The company affirms that it will neither sell, share, nor disclose any personal identifying information collected on its platforms to any external party.

TERMS AND CONDITIONS

By placing an order or entering into any Contract with Dominion Locs Inc. (Dominion Locs), the Customer shall be deemed to have read, understood, and irrevocably and unconditionally agreed to the Terms and Conditions and the Privacy Agreement, both of which are posted on the Website. Before placing an Order or entering into any Contract, the Customer acknowledges and agrees to review the Terms and the Privacy Agreement. The Customer also acknowledges that these Terms may be subject to amendments from time to time.  If you object to any such changes, your sole recourse shall be to cease to proceed with booking any services. The Customer will be bound by the latest version of these Terms as of the time of entering into a Contract. The most current version of the Terms can be accessed here on the Website. Any modifications or revisions to the Terms or the Privacy Agreement will take effect immediately upon being posted on the Website.

1. Definitions:

The following definitions apply to these Terms and the preceding paragraph:

Contract: Refers to the legally binding agreement between the Supplier and the Customer that comes into existence when Dominion Locs accepts an Order placed by the Customer, following these Terms. This includes subscription agreements and contracts established through the Website, email, social media, or any other platform for Orders.

Customer: Encompasses any individual, entity, company, firm, or unincorporated association that orders or purchases goods or services from Dominion Locs.

Order: Denotes any request for goods or services made by the Customer through means such as the Website, written communication, or other methods, to be supplied by Dominion Locs.

Service: Encompasses various services (including hair care, online, advisory, informational, training, consultancy services, etc.) offered by Dominion Locs.

Third-party: Refers to other entities, corporations, organizations, natural persons, or any relevant parties associated with this contract, our products, or services.

2. Payment:

Presently, Dominion Locs only accepts Debit Cards or cash payments. any past due amount owed to Dominion Locs will attract an interest rate of 20% per month and is charged from the date it becomes due. any accumulated interest amounts will be subject to this rate.

Appointments and Deposits:

For all booking requests, Dominion Locs mandates the provision of deposits. The minimum deposit starts at $30 and may increase according to the nature of the service. The deposit amount is listed on the website for each service. Customers will be informed if a higher deposit is required. This sum constitutes a deposit, not a booking fee, and will be applied toward the total amount due at checkout. Appointment deposits are non-refundable, but they can be used for an alternative appointment date/time if notice is given:

· 48 hours before the appointment for maintenance or repairs.

· 72 hours before the appointment for other services. Rescheduling is permissible once per booking.

Refunds, if applicable, will be issued using the original payment method.

3. Issues and Refunds:

The quality of service is based on reasonable standards, and clients should not expect absolute perfection. Measurements like Locs sizes and part sizes are approximations. Should a client be dissatisfied with the service due to an error by Dominion Locs, they must inform Dominion Locs promptly or within 3 months of receiving the service. Refunds are not offered; however, corrective work will be provided without charge if necessary. This correction applies only to the unaltered, original work by Dominion Locs and does not apply to the deterioration of third-party products, such as human hair, used in the process. If customers deviated from the advice of Dominion Locs at any point, corrective work would incur a cost. Orders for loc extensions will be tailored to the order based on our discussions and any samples provided, and customers are responsible for ensuring the accuracy of size, length, color, and quantity. Returns are not accepted.

4. Social Media Publishing:

Dominion Locs shares work updates with its social media followers. By utilizing the company's services, customers may appear in photographs or videos for social media publication. Customers who wish to refrain from having their images used in social media posts should notify Dominion Locs during appointment scheduling or upon arrival.

5. Policy Changes:

Dominion Locs retains the right to alter services, products, prices, policies, and procedures. Customers are advised to refer to the website for updates.

6. Limitation of Liability:

Dominion Locs' liability is confined to the remedies outlined herein, encompassing the provision of services and support. The company will not be held liable for consequential, punitive, indirect, or special damages, even if informed of their potential occurrence. Except as explicitly stated, Dominion Locs will not be liable for third-party claims. If third-party products are involved, such as materials used to make products, their terms apply.

7.  Exclusive Dispute Resolution Mechanism. The parties shall resolve any dispute, controversy, disagreement, or claim arising out of, relating to or in connection with this Agreement, or the breach, termination, existence or invalidity hereof (each, a “Dispute”), under the provisions of Sections 8 through 10. The procedures set forth in Sections 2 through 4 shall be the exclusive mechanism for resolving any Dispute that may arise from time to time, and Sections 8 through 10 are express conditions precedent to binding arbitration of the Dispute.

8.  Negotiations. A party shall send written notice to the other party of any Dispute (”Dispute Notice”). The parties shall first attempt in good faith to resolve any Dispute set forth in the Dispute Notice by negotiation and consultation between themselves, including, without limitation, not fewer than 3 negotiation sessions. In the event that such Dispute is not resolved on an informal basis 15 Business Days after one party delivers the Dispute Notice to the other party, either party may, by written notice to the other party (”Escalation to Executive Notice”), refer such Dispute to the executives of each party set forth below (or to such other person of equivalent or superior position designated by such party in a written notice to the other party, “Executive(s)”).

9.  Mediation.

9.1  Subject to Section 8, the parties may, at any time after the Escalation to Mediation Date, submit the Dispute to any mutually agreed to mediation service for mediation by providing to the mediation service a joint, written request for mediation, setting forth the subject of the dispute and the relief requested. The parties shall cooperate with the mediation service and with one another in selecting a neutral mediator and in scheduling the mediation proceedings. The parties covenant that they will use commercially reasonable efforts in participating in the mediation. The parties agree that the mediator’s fees, expenses, and costs incidental to the mediation will be shared equally between them. The place of the mediation shall be Toronto, Canada. The language of the mediation shall be English.

9.2  The parties further agree that all offers, promises, conduct and statements, whether oral or written, made in the course of the mediation by any of the parties, their agents, employees, experts and attorneys, and by the mediator and any employees of the mediation service, are confidential, privileged and inadmissible for any purpose, including impeachment, in any litigation, arbitration or other proceeding involving the parties [and it is the parties’ intention to override the common-law settlement privilege], provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the mediation.

10. Arbitration as a Final Resort. If the Parties cannot resolve for any reason, including, but not limited to, the failure of either Party to agree to enter into mediation or agree to any settlement proposed by the mediator, any Dispute within fifteen 15 Business Days after the Escalation to Mediation Date, either Party may commence binding arbitration in accordance with the provisions ADR Institute of Canada, Inc. (ADRIC). If an arbitrator of competent jurisdiction determines or rules that the dispute shall be decided in court rather than through arbitration, and for all non-arbitrable disputes, THE PARTIES HEREBY VOLUNTARILY WAIVE A TRIAL BY JURY OF ALL CLAIMS, CAUSES OF ACTION, AND DEFENSES. 

11.  Limitations Period

The parties agree that no claim shall be initiated or filed against the other party more than one year after the cause of action arises.  

12. Copyrights, Trademarks, and Content:

The entirety of content on the site, including aesthetics, text, logos, graphics, images, video, and code, is copyrighted. Unauthorized use, reproduction, modification, redistribution, display, or transmission of this content is prohibited and may lead to legal action. Trademarks and service marks used on the site are the property of Dominion Locs.

All Rights Reserved:

The aforementioned content and trademarks are owned by Dominion Locs, and all rights are reserved.